Privacy Policy
Flare | MilliCare
Last updated: 26 May 2026
Flare | MilliCare respects your privacy and is committed to protecting the personal information you share with us through our website, enquiry forms, quote requests, email communications, telephone calls, and digital advertising campaigns.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us online or request information about our carpet, floor, textile, upholstery, hard surface, natural stone, entryway, bio-misting, commercial, or residential cleaning services.
1. Who we are
Flare | MilliCare provides specialist carpet, floor, textile, upholstery, and related cleaning services to commercial and residential customers in South Africa.
Website: https://www.millicare.co.za/
Contact number: +27 86 111 2012
2. Information we may collect
We may collect personal information that you voluntarily provide to us, including:
· Your name
· Email address
· Phone number
· Company name
· City, province, or service location
· Details about the service you are interested in
· Information submitted through quote forms, contact forms, newsletter forms, or call-back requests
· Any other information you choose to provide when communicating with us
We may also collect basic technical and usage information when you visit our website, such as:
· IP address
· Browser type
· Device type
· Pages visited
· Website interactions
· Referral source
· Cookies and tracking data, where applicable
3. How we collect information
We collect information when you:
· Submit a contact form or quote request
· Request a call-back
· Sign up for updates or newsletters
· Contact us by email or telephone
· Interact with our website
· Click on or submit information through our online advertising campaigns, including LinkedIn campaigns
· Communicate with one of our regional branches
4. How we use your information
We use your personal information to:
· Respond to your enquiries
· Provide quotes or service information
· Contact you about your request
· Arrange consultations, call-backs, or service appointments
· Send relevant updates, where you have opted in
· Improve our website, marketing, and customer experience
· Measure the performance of our advertising campaigns
· Comply with legal, regulatory, or operational requirements
We do not sell your personal information.
5. LinkedIn Lead Generation and advertising
If you submit your information through a LinkedIn Lead Gen Form or interact with one of our LinkedIn advertisements, we may receive the personal information you choose to provide, such as your name, email address, phone number, company name, job title, or other form fields.
We use this information to respond to your enquiry, provide requested information, follow up about our services, and manage our sales and marketing communications.
You may request access to, correction of, or deletion of your personal information at any time by contacting us.
6. Cookies and tracking technologies
Our website may use cookies, analytics tools, advertising pixels, or similar technologies to understand website usage, improve the user experience, and measure the effectiveness of our marketing campaigns.
These technologies may be used by platforms such as Google, LinkedIn, Meta, or other advertising and analytics providers.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website function.
7. Sharing of information
We may share your personal information with trusted service providers who help us operate our business, website, marketing, communications, or customer service processes. These may include:
· Website hosting providers
· Email service providers
· CRM or enquiry management tools
· Digital marketing platforms
· Analytics providers
· Professional advisers or compliance partners
We only share information where necessary and require service providers to handle personal information responsibly.
We may also disclose personal information where required by law or where necessary to protect our rights, property, customers, or business.
8. Storage and protection of information
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
While we take reasonable steps to protect your information, no website, email system, or online transmission is completely secure.
9. Retention of information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to enquiries, provide services, maintain business records, comply with legal obligations, and manage ongoing customer relationships.
10. Your rights
Subject to applicable law, including South Africa’s Protection of Personal Information Act, you may have the right to:
· Ask what personal information we hold about you
· Request correction of inaccurate information
· Request deletion of your personal information
· Object to certain processing activities
· Withdraw consent where processing is based on consent
· Unsubscribe from marketing communications
To exercise these rights, please contact us using the details below.
11. Third-party websites
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before submitting personal information.
12. Children’s privacy
Our website and services are not directed at children. We do not knowingly collect personal information from children without appropriate consent.
13. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page, with the updated date shown at the top.
14. Contact us
For questions about this Privacy Policy or how your personal information is handled, please contact us:
Flare | MilliCare
Website: https://www.millicare.co.za/
Telephone: +27 86 111 2012
Email: darrenf@millicare.co.za
Website implementation note: Publish this as a dedicated Privacy Policy page and link it clearly in the website footer. Use the direct page URL in LinkedIn where a privacy policy URL is required.